FAQ
Questions contact center teams ask us.
What Telvana handles, how setup works, and what it costs. If your question isn't here, book a demo and ask us directly.
What is Telvana?
Telvana is an AI agent platform for contact centers. Its agents answer inbound calls, run outbound call and SMS campaigns, and reply to texts and website chats. They work from your knowledge base and the tools you connect, and transfer calls to your team when a person is needed.
What kinds of calls can Telvana handle?
The calls that fill your queue: status checks, account and policy questions, FAQs, and booking, confirming, rescheduling and canceling appointments. Telvana answers from your knowledge base, books in the scheduling and CRM tools you connect, and talks with callers in English or Spanish around the clock. Give it a dedicated line and it takes every call on that line.
What happens when a caller needs a person?
Telvana transfers the call to the number you choose, such as a queue, a team line or a specific desk. You decide when it transfers: when the caller asks for a person, when the topic is one you want people to handle, or when it can't resolve the request.
Can it make outbound calls?
Yes. Upload a contact list and run a campaign inside the calling hours you set, or trigger individual calls from your own systems through the API. Every outbound call is transcribed and tagged by outcome, including voicemail.
How long does setup take?
Days, not months. Our team builds the agent from your scripts, FAQs, policies and transfer rules, then tests it on your call types. You review and approve it before it takes a live call.
What do we see after each call?
Every call is recorded and transcribed, with an AI summary, sentiment and an outcome tag such as transferred, booked, voicemail or needs follow-up. Analytics show volume, talk time, pickup and transfer rates by agent and by day.
Can it work with our CRM or scheduling system?
Yes, through the integrations we support today and our REST API, which lets your own systems trigger calls and receive each result by webhook. For a system we don't connect to yet, we can scope a custom integration with you. See Integrations for the current list.
How does it connect to our phone system?
However you want calls to reach it: an option in your IVR (for example “Press 1 to talk to our AI assistant now”), a forwarding rule for after hours or overflow, or a dedicated Telvana number. Any phone system that can transfer or forward a call to an outside number works.
We're an outsourced contact center. Can we run it for several clients?
Yes. Each client program gets its own workspace with its own agents, phone numbers and reporting, all under one account. That is how OakTech Systems runs its clients' calling programs on Telvana.
How much does it cost?
From $399 a month, based on your call volume, plus a one-time setup fee that covers building, testing and launching your agent. See Pricing .