AI voice agents for home services contact centers and dispatch teams
Telvana books and reschedules jobs in Housecall Pro, answers service questions, runs maintenance and estimate follow-up calls, and transfers emergencies to your dispatchers or on-call tech.
Home Services
How home services teams use Telvana
Overflow and after-hours coverage for the booking line and dispatch.
Job booking in Housecall Pro
Finds or creates the customer, checks service history and availability, and books, reschedules or cancels jobs in Housecall Pro during the call.
Service questions
Service areas, hours, what's covered, and what to expect before a tech arrives, answered from your knowledge base.
After-hours and urgent calls
Answers overnight and on weekends, and transfers no-heat, flooding and other urgent calls to your on-call tech under the rules you set.
Follow-up calls
Calls customers from an uploaded list or a trigger from your systems about maintenance visits, open estimates and upcoming appointments, within the hours you set.
How it works
Live in days.
We build it with you. You approve it.
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01
Tell us how your calls run
Services, service areas, hours, booking rules, what counts as an emergency, and which calls should go to a dispatcher.
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02
We build and test your agent
Greeting, booking rules, answers and transfer rules, tested on your real service calls. You review and approve.
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03
Point calls at Telvana
Add a phone menu option or forward overflow and after-hours calls to your Telvana number.
FAQ
Common questions.
Which field service software does it book into?
Housecall Pro. The agent looks up or creates the customer, checks service history and availability, and books, reschedules or cancels the job while the caller is on the line. For another system, we can scope a custom integration with you.
How are emergencies handled?
You decide what counts as urgent, such as no heat, no cooling or an active leak, and the agent transfers those calls to your on-call number. Everything else is booked or summarized for your team.
Do you support Spanish?
Yes. Each agent speaks English, Spanish, or both, depending on how you set it up.
Put AI agents to work in your contact center.
Book a demo. We'll walk through your call types, show you which ones Telvana can take, and let you hear it handle one.