AI voice agents for NEMT contact centers and dispatch
Riders, caregivers and facilities call all day about pickup times, return rides and trip changes. Telvana answers those calls, places confirmation and ETA calls when your platform asks it to, and transfers urgent trips to your dispatchers.
NEMT
How NEMT providers use Telvana
AI agents for the ride line, the reservations queue and dispatch.
Confirmation and ETA calls from your platform
Your booking or dispatch platform calls the Telvana API when a trip is booked or a driver heads out, and the agent calls the rider with the details. Butterfli runs its rider confirmation and driver ETA calls this way.
Ride status and trip changes
Answers where-is-my-ride calls, pickup changes and cancellations, looking the trip up in the systems you connect or taking the details for a dispatcher.
Will-call return rides
Takes return pickup requests when a rider is ready to go home and transfers them to dispatch under the rules you set.
Facility and caregiver calls
Clinics and caregivers calling about a rider's trip get the same answers riders do, and anything outside your rules goes to a dispatcher.
How it works
Live in days.
We build it with you. You approve it.
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01
Tell us how your trips run
Service area, hours, trip types, will-call rules, facility contacts, and which calls must reach a dispatcher.
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02
We build and test your agent
Greeting, answers, call scripts and transfer rules, tested on your real ride calls. You review and approve.
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03
Connect your phones and your platform
Add a phone menu option or forward overflow and after-hours calls to your Telvana number, and have your platform trigger outbound calls through the API.
FAQ
Common questions.
Can our dispatch platform trigger the calls?
Yes. Your platform calls the Telvana REST API with the trip details when something happens, such as a booking or a driver heading out, and a signed webhook sends each call's transcript, summary and outcome back when it ends.
What if a caller needs a person?
The AI transfers the call to the number you choose, under the rules you set. Urgent, medical and complex trip calls should go to your dispatchers.
Do you support Spanish?
Yes. Each agent speaks English, Spanish, or both, depending on how you set it up.
Put AI agents to work in your contact center.
Book a demo. We'll walk through your call types, show you which ones Telvana can take, and let you hear it handle one.